Dell Customer? Change your password IMMEDIATELY!!

Readers; If you have an account on Dell’s site, alter your password RIGHT NOW.

Hackers tried to acquire customer information at Dell, attempting to breach the business‘s network, stated Dell in a statement given on their website.

According to the statement, the business determined and disrupted unapproved activity on its network which was an attempt to extract consumer info on November 9th 2018.

However, it specifies that the evidence remains uncertain regarding whether the hackers achieved success or not. The possibility of them managing to get away with some of the information still exists.

Dell specifies that the info included customer names, hashed passwords, and e-mail addresses. No other information like charge card information was jeopardized.

The business claims to have actually released countermeasures, gotten in touch with authorities and has reset all customer passwords, hiring a digital forensic firm as soon as it determined the attempted attack.

The statement reads,
“Upon detection of the attempted extraction, Dell immediately implemented countermeasures and initiated an investigation. Dell also retained a digital forensics firm to conduct an independent investigation and has engaged law enforcement.
If you used the same password that you used on your official account Dell account elsewhere, you should immediately change your password on the other service too.”

Nevertheless, the business has actually not exposed the scope of the attack, stating,

“Since this is a voluntary disclosure, and there is no conclusive evidence that customer account information was extracted, it would be imprudent to release potential numbers when there may be none.”

Notably, numerous data breaches have happened this year, including numerous popular tech companies like Facebook.

The full statement can be read below;

ROUND ROCK, Texas, Nov. 28, 2018 – Dell is announcing that on November 9, 2018, it detected and disrupted unauthorized activity on its network attempting to extract Dell.com customer information, which was limited to names, email addresses and hashed passwords. Though it is possible some of this information was removed from Dell’s network, our investigations found no conclusive evidence that any was extracted. Additionally, Dell cybersecurity measures are in place to limit the impact of any potential exposure. These include the hashing of our customers’ passwords and a mandatory Dell.com password reset. Credit card and other sensitive customer information was not targeted. The incident did not impact any Dell products or services.

Upon detection of the attempted extraction, Dell immediately implemented countermeasures and initiated an investigation. Dell also retained a digital forensics firm to conduct an independent investigation and has engaged law enforcement.

In this age of highly sophisticated information security threats, Dell is committed to doing all it can to protect customers’ information. This includes encouraging customers to change passwords for other accounts if they use the same password for their Dell.com account. Dell will continue to invest in its information technology networks and security to detect and prevent the risk of unauthorized activity.

Dell.com customers can find more information on a dedicated web page Dell established at www.dell.com/customerupdate.

About Dell

Dell Inc., a part of Dell Technologies, provides customers of all sizes – including 99 percent of the Fortune 500 – with a broad, innovative portfolio from edge to core to cloud. Dell Inc. comprises Dell client as well as Dell EMC infrastructure offerings that enable organizations to modernize, automate and transform their data center while providing today’s workforce and consumers what they need to securely connect, produce, and collaborate from anywhere at any time.

CONTACT:
Media Relations: Media.Relations@Dell.com